In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Entity.

Alternative Dispute Resolution Body.

You can consult the list of entities here:

https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-

consumer/entidades-de-resolucao-alternativa-de-litigios-de-consumo/ral-

map-and-list-of-entities.aspx

More information on the Consumer Portal www.consumidor.gov.pt